Help
How can we help?
Most things are answered below. If they're not, email us — a person reads it.
Common questions
What it can remove, what the plans include, how your photos are handled.
Email us
[email protected] — we reply within one working day.
Getting a clean result first time
You describe who to remove in plain words — there's nothing to select or paint. Two things do almost all the work: describe people by what you can see, and say who should stay if there's any chance of confusion.
The pattern
remove [what they look like] [where they are], keep [who stays]
Clothing colour is the most reliable handle, then position in the frame, then what they're doing. You don't need all three — you need enough that it could only be one person.
A colour is the most reliable handle there is. If there are two men, “the man” is a coin toss.
Says which people, and where. “The people” includes you.
Naming who stays is as useful as naming who goes — it stops the edit reaching too far.
“Clean up” isn’t an instruction. Say what you can see and how many.
Name everyone in one go. A whole group costs one edit, not one each — so it's always worth listing everybody you want gone in a single instruction rather than going back for the next one.
If the edit didn't come out right
Find the one that matches — most have a rewrite that fixes them.
Someone was left behind
Usually the description fitted more than one person, so only the closest match went. Add a second detail — what they're wearing and roughly where they are.
If you want several people gone, list them in one instruction rather than picking one:remove the two people on the left and the man in the blue coat behind the bench
It removed the wrong person
Almost always a description that fitted your subject too. Say who stays, in the same sentence:remove the people in the background, keep the woman in the green coat at the front
Position words help when clothing doesn't: in front, behind, nearest the camera, on the far right.
The background looks smudged or repeated
This happens where there was little to go on — someone standing against a detailed pattern, or filling a lot of the frame. There's no prompt fix for it, so if the result isn't usable, tell us below — we read every report. It's worth trying a version of the photo where the person covers less of the frame.
It changed something I wanted to keep
Everything except the person you name is meant to come back untouched. If the lighting, crop or colour shifted, that's a fault on our side rather than something to reword — send it to us below.
The photo came back looking the same
The description probably didn't match anyone findable in the shot. Describe what you can see rather than who they are to you — my ex means nothing to the tool, whereas the man in the grey hoodie on the right does.
What it won't do
- It removes — it won't add anyone, swap a face, or restyle the photo.
- Someone overlapping your subject's face or body is the hardest case, and the least reliable.
- Reflections and shadows are treated as part of the scene; a person in a mirror or water may stay.
- A heavily compressed screenshot has less to rebuild from than the camera original.
Not happy with an edit?
Cancel your subscription
Before you go — what's prompted this? It's the most useful thing you can tell us, and it might change what we offer you next.
Delete my account
This removes your account, your usage record and your support messages for good. Your photos aren't affected because we never stored them in the first place. We keep invoices only for as long as tax law requires.
Something else? [email protected]. For anything about your data, see our privacy policy.